Frequently Asked Questions
Everything you need to know about shopping with SiftItem.
Ordering & Payment
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major payment methods. All transactions are processed securely through Stripe and PayPal.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After that, we begin processing and changes may not be possible. Please contact us as soon as possible if you need to make changes.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders. Delivery costs are already included in our product prices, so there are no surprises at checkout.
How long does delivery take?
Most orders arrive within 8–24 days depending on your location. We process all orders within 1–3 business days. See our Shipping & Delivery page for detailed delivery times by region.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your package’s journey in real time.
Do you ship internationally?
Yes, we ship to over 150 countries worldwide. All international shipments are fully insured and include tracking.
Products
What types of products do you sell?
We specialize in curated home goods and creative nail art products. Our collection includes home décor, practical living accessories, and handcrafted press-on nails. Each item is carefully selected for quality and design.
How do I order custom-made items?
For custom orders, visit our Custom Collection page. Select the item type from the options, and leave your custom requirements (size, color, style, reference images) in the order notes. We’ll reach out to confirm details before production.
Are your press-on nails reusable?
Yes, our press-on nails can be reused multiple times with proper care. We recommend using adhesive tabs for temporary wear (allows reuse) or nail glue for longer-lasting application.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on all standard items. Products must be unused and in their original packaging. Custom-made products are non-refundable unless they arrive defective.
How do I start a return?
Contact us at help@siftitem.com with your order number and reason for return. We’ll provide return instructions within 24 hours.
What if my item arrives damaged?
We’re sorry if that happens! Please contact us within 48 hours of receiving your order with photos of the damaged item. We’ll arrange a full replacement or refund at no extra cost.
Still have questions? Get in touch — we typically respond within 24 hours.